INFORMATION

YOU HAVE QUESTIONS, WE HAVE ANSWERS.
  
   
SHIPPING AND RETURNS
 
When will my order ship?
Your order will typically ship within 3-5 days of purchase date. Orders placed on holidays or weekends will be processed the following business day. If you would like to expedite your order, please email hello@luminescentcandles.com and we will provide you with available options, or simply select the expedited shipping option at checkout. 
 
What is your return/exchange policy?
Due to the nature of our products, we do not currently accept returns. However, if your candle has not been used and you would like to exchange it for another scent, we would be happy to coordinate an exchange within 14 days of the original purchase date. Please note that used candles are not eligible for exchange. Candles must include the original packaging and customer is responsible for return and reship costs. 
  
 
CANDLES
 
What are your candles made of?
Our candles are hand-crafted and hand-poured (no machines here) with a premium-grade coconut wax sustainably and ethically sourced in the USA. We also use pure, non-toxic scents infused with essential oils which are free of any phthalates, dyes and irritants, and natural cotton wicks. Together, these elements produce a luxuriously long lasting and clean burn, and they are 100% cruelty-free.
 
Why coconut wax?
Most candles are made from paraffin wax, which is derived from petroleum and creates highly toxic benzene and toluene when burned (both are known carcinogens). In fact, the toxins released from paraffin candles are comparable to those found in diesel fuel fumes. Our wax is premium-grade and derived from pure, natural coconuts. Not only are coconut wax candles made from a renewable, biodegradable, and carbon neutral resource, they also burn cleanly and for longer periods of time. We source our coconut wax from a local U.S. based farm.
 
Why cotton wicks?
Many candles have wicks that contain heavy metals, such as lead. A candle with a lead-core wick releases five times the amount of lead considered hazardous to our health and has been linked to health issues. Our wicks are made with 100% pure + natural cotton. 
 
Why pure fragrance?
The National Academy of Sciences estimates that roughly 90% of chemicals used in synthetic fragrances are derived from petroleum and other harmful components, which have been linked to a variety of health issues. Our fragrances are pure and free of any harsh chemical derivatives such as phthalates.
 
 
OTHER
  
Why donate to the Cystic Fibrosis Foundation?
Come read about the passion behind our company here!